Privacy & Security
This Privacy & Security Policy explains how AmbientBase ("we," "our," or "us") collects, uses, discloses, and protects information when you use the AmbientBase mobile application and related services (the "Service").
1. Information We Collect
- Account Information: such as name, email address, and login details.
- Identifiers: such as your account ID, Firebase user ID, and device or push notification token used to deliver notifications and secure the Service.
- Purchase Information: such as subscription status, purchase history, and transaction records related to billing providers, including the App Store and Stripe.
- Usage Information: app interactions, feature usage, diagnostics, and crash reports.
- Device Information: device model, operating system version, language, and app version.
- Content You Provide: content, messages, prompts, files, URLs, channel or video links, feedback, comments, and other materials submitted through the Service.
For App Store privacy disclosure purposes, the data categories we may collect through the app include Contact Info (email address), Identifiers (user ID and device or push token), Purchases (purchase history and subscription status), User Content (submitted URLs, links, feedback, and comments), and Usage Data (product interaction, including episode and subscription activity, reading activity, and favorites).
2. How We Use Information
- Provide, operate, and improve the Service.
- Authenticate users and secure accounts.
- Deliver notifications you choose to receive.
- Process subscriptions and payments.
- Respond to support requests and communicate updates.
- Detect abuse, fraud, and technical issues.
- Comply with legal obligations.
3. Legal Bases (Where Applicable)
Depending on your jurisdiction, we process personal data based on one or more of the following: consent, performance of a contract, legitimate interests, and legal obligations.
4. Sharing of Information
- Service Providers: trusted vendors who host infrastructure, analytics, authentication, notifications, payments, customer support, and related operations.
- Legal and Safety: when required by law or to protect rights, safety, and integrity of users and the Service.
- Business Transfers: in connection with mergers, acquisitions, or asset sales, subject to standard confidentiality protections.
We do not sell personal information, and we do not share personal information with data brokers.
5. Data Retention
We retain information for as long as needed to provide the Service, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with legal requirements.
6. Security Measures
- Encryption in transit using HTTPS/TLS.
- Access controls and least-privilege principles.
- Monitoring, logging, and abuse detection.
- Routine software and infrastructure updates.
No method of transmission or storage is 100% secure, but we use reasonable administrative, technical, and organizational safeguards.
7. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. You may also have the right to withdraw consent where processing is based on consent.
8. Children’s Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. International Transfers
Your information may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers.
10. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.
11. Contact Us
For questions or requests regarding privacy or security, contact support@ambientbase.ai or use our support form.